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Do you have one of the Club Carlson Visa credit cards issued by US Bank?
My Club Carlson Business Visa card came up for renewal. A $60 renewal fee was charged to my account, but it was hard to see the amount due online because US Bank has this strange procedure where it assigns a business account 2 different numbers, and only the one with a $0 balance was showing up when I looked online. Consequently, a late fee was imposed. I paid the $60 renewal fee and then called US Bank.
The bank rep immediately offered to remove the late fee, and I of course agreed.
Although this card is not one of my “everyday” credit cards, I hold onto it because it gives me gold Club Carlson status (which has limited loyalty benefits, but notably not breakfast) and 40K points annually.
In my conversation with the US Bank rep, the topic of foreign transaction fees came up. I noted my unhappiness with the fact that the Club Carlson credit card has a foreign transaction fee. I explained that most of the Club Carlson properties I stay at are Radisson Blu hotels outside of the United States – consequently, I rarely use my Club Carlson credit card for those foreign stays and miss out on the extra points I should be earning.
I then nicely asked whether there was any compensation or points for my inconvenience and loss of points. The rep put me on hold, and quickly returned. She said “I can offer you 7,500 points.” I said okay to that. Of course, I gently asked whether this was a set amount or whether the rep had flexibility.
The rep responded that the standing instruction from the bank is that any Club Carlson cardholder who calls in and expresses dissatisfaction with the Club Carlson Visa is offered 7,500 satisfaction reward points.
I told a friend about this. He phoned US Bank, expressed dissatisfaction with his Club Carlson Visa and was offered nothing. So who knows? Maybe I just got lucky.
Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.