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The lounge is not a typical lounge as I know it. Entry is inside a boutique, and when checking in with Priority Pass I was told I had a $20 credit to spend.
The space is decent enough, the seating was comfortable and the employees were friendly and nice. Wifi is free. There is no self-serve food or drink. All items must be ordered from a waitress and the service is somewhat spotty. There are no bathroom or shower facilities. There is also a smoking and cigar area as well as an outdoor deck.
Nice enough right? I’m a big believer in truth-in-advertising and this is where the Graycliff Lounge failed. There were no prices listed. There was no written menu. My friend who has been to the lounge before warned me – people have been shocked at the prices when they get their bills.
I saw it myself: families who purchased sodas or water for their children in disbelief when the bill came. For me, I think the price of a glass of wine was close to $20. Thus, anyone thinking that, for the $20 credit, they can get a second drink, or a snack, gets hit with a huge bill they didn’t expect and had no reason to expect, unless (like me) they were warned in advance.
So now you are warned. Go in, have a seat, get comfortable, have one drink, use the wifi and you’ll be fine. Order an extra water, and that might cost you $5 or $7 (I forgot the exact price, but it is more than you’d expect it to be). Order a salad and you might have to take out a second mortgage on your home.
Many airport lounges in the United States have premium food and beverage items, but the prices are clearly listed. If you order top shelf spirits or a specialty sandwich, you know the price in advance. I found Graycliff’s failure to offer or list such prices to be misleading at best.
C’mon Graycliff – charge whatever you want, but please print a menu with prices!
NOW A POSSIBLE HACK:
I did discover one possible trick. I had the Priority Pass from the Citibank Prestige card which I believe admits 3 or 4 persons for free (as opposed to the Priority Pass from the American Express Platinum card which only gets free entry for one person). At check in, I told the cashier that I wanted credit for 3 persons on the Priority Pass card and she gave me credit for $60.
Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.