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As I wrote about HERE, for a number of days I was trying to set up a Reloadit Safe without success. After a number of days and calls, I was connected to a supervisor, Jonathan, who confirmed that there was a problem with the website, and told me I could call back with my Reloadit card and my T-Mobile account information, and that an agent could manually upload the funds, which would take 1-3 business days to transfer.
I followed Jonathan’s instructions. Early last week I called Reloadit and a representative took all of my information.
I checked my T-Mobile card sporadically last week and the funds had not yet been added. Since it was a holiday week, I decided not to call yet.
On Sunday, my phone rang. It was a representative from Blackhawk (calling from El Salvador). She told me that, since I purchased my Reloadit card more than 30 miles from my home address (huh?), I would have to supply the following items before my request to transfer funds would be processed:
- a copy of the front and back of Reloadit pack
- a copy of my photo ID
- a copy of my receipt for the Reloadit pack
She said that once this is processed, the funds will be transferred to my T-mobile account.
She also mentioned that Reloadit planned to have the website back up and working by the end of the week.
I don’t like the feeling that I am being given different stories by different people at Blackhawk. I don’t like the feeling that my money being held ransom. I have all of the documentation and will send it to Blackhawk and hope that it will be resolved promptly. I don’t have much choice, it seems, but I am certainly not happy about this.
I should add that, based on what I’ve read, my experience is not atypical at all.
Frankly, all of this sends red flags about the whole process. I still haven’t even set up a Reloadit Safe. I truly wonder whether I should entirely walk away from this method of manufactured spend – especially since I so rarely encounter stores selling Reloadits anyway.
To be continued…
Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.