Recently, I wrote about my rather disappointing retention experience and offer from Citibank with respect to the Prestige MasterCard (see, Citibank Prestige: My Lukewarm Retention Offer and My Decision). As I explained, I made some retention calls to Citibank and was offered two options, neither of which made me jump up and down. Option 1: $200 … Read More
I’ve been in a bit of a quandary recently. I have two Citi Thank You credit cards: the Prestige and the Premier cards. The renewal fee hit the Premier card and I made numerous calls to Citibank looking for a retention offer, to no avail. I decided that, since I had the Prestige card, there … Read More
For the past two days, I’ve spent at least one hour per day on hold trying to phone Citibank. I want to cancel one of my credit cards (Premier), and would also like to set a travel alert for another credit card (Prestige), as I’m going away tomorrow. The wait was inordinate. Was the phone … Read More
Citibank recently upped the minimum amount on deposit for Citigold clients to $200,000. In an effort to keep their Citigold clients from defecting, Citibank keeps rolling out new benefits. Today, I received an email from Citibank extending an offer to me, as a Citigold customer, to a free CitiBike one-year membership. The offer further provides … Read More
Annual fees have just hit my account for two Citibank credit cards: the Platinum American Airlines Visa and the Thank You Premier Mastercard. The fee on each card is $95. I’ve called Citibank a few times, and here are the results: The Platinum AA Visa: In prior years, I always received some offer, be it … Read More
HELP!! I am contemplating using the 25% Thank You Point bonus on transfers to Etihad miles to upgrade an upcoming flight, but am torn on whether it’s worth it.