Can United employees learn to be nicer and more compassionate while simultaneously getting their jobs done efficiently?
For the past two days, I’ve spent at least one hour per day on hold trying to phone Citibank. I want to cancel one of my credit cards (Premier), and would also like to set a travel alert for another credit card (Prestige), as I’m going away tomorrow. The wait was inordinate. Was the phone … Read More
On a scale of 1-10 Wonderful, Alaska Airlines keeps hitting 11!
Alaska Airlines’ customer service truly rocks! I missed an expiration date on an important promotion, but they agreed to honor it! Do other airlines do that?