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If you have a Hyatt Hotel account, but it has gone dormant, look out for an email or a postcard (if you have no email address on file) from Hyatt.
Although I do not know the exact language of the communication, this is what Hyatt representatives have told me:
- Emails or postcards have been sent (and are still being sent) to account members who’s accounts have been dormant for a long time (i.e., 24 months or more).
- The members are being advised that, unless have at least one form of activity by March 31, 2016, their accounts will be deactivated (i.e., closed) and they will forfeit all of their Hyatt Gold Passport points.
- What is One Form of Activity? The Hyatt representative that I spoke to confirmed that the required activity need not be an actual stay. It can be a charge at a spa or restaurant (a coca cola at a Hyatt restaurant should be enough). It can even be the purchase of 1000 Hyatt Gold Passport points on the Hyatt website for $24. The Hyatt representative further confirmed that if you maintain a Chase Hyatt Credit Card, your account would be not be considered dormant.
Lesson: if you receive such an email or postcard, do not ignore it, especially if you have Hyatt Gold Passport points banked. A point or a mile is a very bad thing to waste.
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A New York frequent flyer who elegantly combines her passions for worldwide travel, running a gazillion marathons all over the globe and staying fit ... without sacrificing her fancy for good wine and food.
Breaking? Really?
I thought so, because I hadn’t seen others reporting on it. I removed it, for you.
That is actually pretty good of them since their terms do state that any account that has been inactive for 12 months is subject to closure and loss of points. That they are doing it to accounts 24 months in that state and notifying people – nice move by Hyatt!
As I understand it, Charlie, they recently changed the rules to provide those terms – that is why they are treading carefully with these older accounts.
Ah, gotcha!