#KimptonLove and #KarmaLove are perfect hashtags because I think that Kimpton and its employees are just fabulous. Kimpton is like that too-good-to-be-true lover who seems to say and do all of the right things – – except Kimpton doesn’t cheat, lie, dissappear, or send a break-up note two weeks later. It’s been a few years for me, and I’m still madly in love with Kimpton in a warm and fuzzy way!
The other day, I tweeted “hello” to KimptoninNYC and inquired whether they had many NYC Marathon guests. KimptoninNYC responded:
Of course, I responded saying that I was running the marathon and that I’d love a pre-race gear bag. I saw this tweet on Friday and knew I just had to pay a visit to the Eventi Hotel that night!
I stopped by the Eventi (during wine hour of course) Friday evening. Joseph, the social media voice of KimptoninNYC, poured a glass of wine for me, which I enjoyed with a view of the Empire State Building on the horizon!
Then Joseph handed me a bag of goodies — filled with items from many brands, including Athleta. I could hardly believe that Kimpton gave one of these bags to each of it’s guests that were running the NYC Marathon. And, then I thought further and said to myself, this is Kimpton – it makes perfect sense!
How cool is this? The love grows even deeper!
Andrew F (Shrewd Travel) says
Not surprised Kimpton provided that. It’s a very low cost thing. (Can’t imagine their cost on these is more than $20) and it builds brand loyalty so the next time these people run the marathon they’d stay at a Kimpton and they’ll also tell their friends or blog about it (you did!). Kimpton gets it. You spend a little on customer experience and you get fierce loyalty. Not enough brands realize this.