Not Targeted for a Hyatt Promotion? ASK!

There are a number of Hyatt Promotions right now each with their own requirements and bonus rewards.

With one set of promotions, you could earn 2,000 points, 4,000 points, 5,000 points, 8,000 points or 10,000 points, depending on which invitation you received.  But the key is that you have to be targeted for the promotion.  This post at Loyalty Lobby has the Hyatt links to check whether your account is eligible for any of the various promotions.   I checked each promotion, and each time got this response:  This Hyatt Gold Passport account number is not eligible to participate in this promotion.

The other current promotion is for anywhere from 5,000 bonus points (for five nights) to 50,000 bonus point (for 20 nights) between September 1, 2014 and November 30, 2014.  Although I have a lot of stays planned during this time period, many of them are at Mlife properties in Las Vegas, which don’t count for this promotion.

But I wasn’t targeted for this promotion either.

As I read each blogger’s post discussing this promotion, I got more upset. I understand that the people targeted were primarily inactive Hyatt Gold Passport members and that this is intended as an incentive to get them to stay at more Hyatt Hotels.  But what about those of us who regularly and often stay at Hyatt Hotels?  Is there no reward for our “good behavior”?  I was frustrated!

I phoned the Hyatt Diamond phone line.  I spoke to the Hyatt rep and voiced my frustration.  I didn’t ask to be signed up for any promotion – I was just stating my feelings. She put me on hold and came back and said that she spoke to her supervisor and that they registered me for the latter 50K promotion.   Even though I will only earn 5,000 or at most 15,000 from this promotion, I am happy with Hyatt’s response.

This morning, I noticed that Gary Leff at View From the Wing is also reporting instances of non-targeted folks asking to participate in a Hyatt promotion, and Hyatt signing them up.

So, the lesson is – as always – it never hurts to ask.