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The Park Hyatt St Kitts was slated to open soon. I haven’t spent much time in the Caribbean recently and was enticed by this description:
Set on a nearly-untouched Caribbean island within the Christophe Harbour development on Banana Bay, Park Hyatt St. Kitts offers the unparalleled Park Hyatt experience for discerning leisure travelers to this idyllic destination in the West Indies.
Slated to open in 2017, Park Hyatt St. Kitts will be a luxury hotel nestled on a secluded area offering golden sandy beaches and crystal-clear waters, overlooking The Narrows, a strait separating St. Kitts and the volcanic island of Nevis.
I made a reservation for July, but I received a phone call today (and a follow-up synopsis email) informing me that the hotel will not be opening until November 1, 2017.
I was offered three options.
Option A: Rebook at Park Hyatt St. Kitts for November 1st and on. We will cover up to $1,000 per person for any airfare changes and also offer two complimentary nights (outside of December 23rd – January 6th).
Option B: Move to Andaz Mayakoba and we will cover up to $1,000 per person for airfare changes and we will honor the rates.
Option C: Cancel completely and we will cover up to $1,000 per person for airfare change/cancel fees.
So, Hyatt is offering to compensate guests for real out of pocket costs up to $1000 per person (similar to the comp offered last year with the Baha Mar delay). Option A tacks on two free nights at the Park Hyatt – a good offer if you want to reschedule your stay. Option B makes no sense unless free nights are being offered at the Andaz.
I’m sure there will be further developments so stay tuned.
Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.