In May, during a special promotion offering 60,000 Ultimate Reward points for the Ink Plus and Ink Bold cards from Chase, I applied and was approved for the Ink Bold card. The annual fee on that card was waived for the first year. I wrote about it here.
In late July, for a short period, Chase offered an even better promotion for the Ink Plus card – 70,000 Ultimate Rewards points, albeit without a waiver of the first year annual fee of $95.
Some of those from the camp who got the Ink card during the May promotion quickly contacted Chase and were issued 10,000 points (the difference between the sign-up bonus they received in May, and the bonus being offered in this newest promotion).
I contacted Chase that afternoon, but apparently I was too late. I was informed that Chase would not issue the additional 10,000 Ultimate Reward points to me because the card I got was the Ink Bold charge card, not the Ink Plus credit card. I shrugged my shoulders and said Oh Well.
Yesterday, I received a letter from Chase in the mail denying my request. Hmm, I thought it had already been denied? I noticed two things. First, the rationale for the denial was entirely different from the rationale given to me a few weeks ago. Second, I thought the letter was rather snide. I could almost hear someone cackling as I read it.
What’s your take on it?
Information regarding your enrollment bonus on account ending in XXXX.
Thank you for contacting us about the enrollment bonus for 70,000 points. This offer has a $95 annual fee at the time the account was open.
We are pleased to let you know that your account will not be billed the $95 annual fee for the first year. This is comparable to the additional 10,000 points you have requested.
If you have any additional questions please call us any time.
Customer Service Specialist.