I have wanted to visit Mexico City for a long time, and I finally got there!! It was great and honestly, three days was not enough time! In this post I am reviewing the hotel, the Hyatt Regency Mexico City – which in a word, was delightful. The hotel is located in the affluent Polanco section of Mexico City, right across the street from Chapultepec Park. It is a category 3 World of Hyatt hotel, which makes it very affordable for an award or points and cash stay.
This is the front desk in the lobby. Since I am a World of Hyatt Globalist, I was escorted to the Regency Club on the 40th floor for check in.
Here’s a glimpse of the Lobby:
I used a Hyatt Suite Upgrade for the stay. Our suite was a Regency Suite (considered a standard suite) on the top floor of the hotel, the 43rd floor. Carlos, our butler, showed us to our room.
OH MY GOD – this is what I saw when we walked in the living room area of the suite!!
I was in shock! The hotel had actually gone onto my instagram page, printed out many of my instagram photos, mounted them on orange paper, attached them to ribbons and balloons and taped them in a mobile-like way to the ceiling. AMAZING, right?
There was also some fruit, granola bars and gatorade on the table as well as a hand-written welcome note.
You’ve basically seen the entire living room area now. This is the counter area – where there was a small sink, and a coffee maker. There was also a mini-bar, which the hotel emptied out at my request.
The bedroom was very nice – and very modern. You could tell that it had been recently renovated.
Between the bedroom and the bathroom was the closet/dressing area. It had plenty of space and the drawers were functional!
The bathroom was marble – with a bathtub and shower and two sinks. The toilet and a bidet were in a WC, which is always nice when there is more than one guest in the room (of course, a second bathroom is even nicer, but you can’t have everything!).
There were toiletries by Yucatan Herbal and other amenities:
We had breakfast each morning and appetizers and beverages each evening in the Regency Club. (The information sheet said that club served drinks from 1 p.m. to 11 p.m. daily!). For me, it basically came down to red wine or mescal, or both (in the evening – not at breakfast, LOL!).
Appetizers were basically served from 6 pm to 9 pm. There was an assortment of meats and cheeses, fresh crudite and salads (something I always appreciate since I eat very few carbs), as well as one or two hot appetizers. There was also also a variety of desserts.
Breakfast was served daily from 6:30 to 11 a.m. There was a nice assortment of foods, including plenty of fresh fruit, cheeses and fish as well as a few hot items. It was nice that the selection changed daily. I even drank the green juice!
Overall, I was happy with the Regency Club – although I have a few suggestions.
Coffee and coffee service: The hotel serves coffee, and therefore you have to wait to be served. It would be better if they had coffee out to self-serve, or ideally, a large Nespresso machine like they have at many Hyatt hotels. Also, they had no takeaway cups – as I usually want to grab a coffee before I go to the gym.
Bar Service. Similar to the above, you could not pour your own drinks or even go to the bar and ask for a drink. You had to ask the waiter to bring it to you.
I don’t have many other criticisms. Except . . the elevators. It was nice that we were on a high floor, but one of the elevators was out of service and we always had to wait an eternity a few minutes for an elevator.
What else? I will review the fitness center (which is humongous and includes tennis courts and a pool) in another post. Also look for another post about our time out and about in Mexico City.
Notwithstanding the large size of the hotel, I never felt lost. I leave with this: the hotel was wonderful and the staff, without exception, was friendly and helpful. Special mention to Carla and Thierry, and the waiter in the Regency Club, whose name I forgot, but who tirelessly ran around getting everyone their drinks!
A New York frequent flyer who elegantly combines her passions for worldwide travel, running a gazillion marathons all over the globe and staying fit ... without sacrificing her fancy for good wine and food.
Hope you’ll also,post about your time there and what you did!
definitely!
We just got back at 4 nights at the hotel. Overall, its a great hotel and and a perfect location. We had several hiccups in our reservations include applying a DSU, but then the DSU dropped off. WOH then remediated the issue by giving us points for a second connecting room for our kiddos. Unfortunately, we were they werent able to give us the second room until closer to 7PM. Each time we inquired about the room it was made to seem as it was our fault. They had several internal communication failures. They sent a nice gesture of a local wine and sweets to apologize and followed up at check-out.
I found that the lobby was more of a GH. Housekeeping was fantastic. I echo your comments regarding the Lounge, and provided those comments to Thierry.
We did a day trip out to Teotihuacan, visited several museums (Anthropology, Economics, Childrens), had a great time eating, and enjoying the beautiful city. Uber worked incredibly well and very, very economical.
We only had three nights there, and our arrival was delayed due to airline snafus, so we really only had 3 days, which went by way too quickly. As a result, we did not do a day trip to Teotihuacan (though I would have liked to go there). We spent a few hours at the Anthropology Museum – loved it. I also agree about Ubers. I’m sorry we didn’t get to meet – maybe some other place on this planet soon.
What a great review – they really went above and beyond. Very cool! Makes me wanna visit MEX! 😉
thanks! It makes me want to go back!
This is a great hotel. Another great hotel is the IHG Intercontinental El Presidente which is right around the corner. If you have the IHG credit card you can use it for the free annual night. Amazing hotel and location.
thank you so much for your comment. I meant to walk into the Intercontinental, but I didn’t get the chance. I found it curious that the Hyatt and the El Presidente appeared to be identical buildings. I wondered whether there was a story there. . .
Nah, totally different construction time frames/projects… Did you try the bakery downstairs in the lobby? Its insane …
I’m not sure what you are talking about.
Guess you didnt go then, haha.. Inside the hotel, near the back entrance (the Polanco side, not the Reforma side) there’s an artisanal bakery named Amado, it is amazingly good. Sometimes when I go to Mexico City and stay elsewhere, I drop in to get some pastries! .. The other comment is that there is no link between the two buildings…
sorry, I’m am primarily low carb . ..
Stayed there a couple years back for one night. Walking distance to many good restaurants, Anthropology museum. At check-in the bell man took me and bags to room. Opened door, room wasn’t made up. Back to check-in, apology and got me a room facing the Chapultepec Park, which is the recommended side of the hotel. Also, for alternative restaurants the Hyatt is on ‘hotel’ row with IHG and Marriott plus others next to each other. Stayed at Hilton MC and used Hilton arranged service for a private tour of Teotihuacan pyramids – driver and new sedan a/c car who acted as guide. Safe, less stress. Cost: $100.00 US. Worth every last single penny. Do it if you can afford it. Driver drove me around large site to different entrance to save time, and also to site museum. Saved energy as site elevation is higher than MC. Can be exhausting on hot day.
Must be nice to be Globalist. As explorist no upgrades just basic Hyatt room. The lounge is one of the best in North America. And the Hyatt is deifnintelu a better choice than Marriott.
It was certainly a very personal touch that you know they went out of their way to welcome you. My wife and I just stayed a night at the Hyatt place by LAX. When got to the room there was a 2-page handwritten not from the mgr along with cookies and trail mix. It was quite a personal touch too for a hotel we booked with 6,000 points. ANd I only have the lowest of the low status, I think it is called Groundfloorist?
Nice article its very helpfull thanks for sharing
Amazing hotel and location. Thankyou very much for sharing.