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I have wanted to visit Mexico City for a long time, and I finally got there!! It was great and honestly, three days was not enough time! In this post I am reviewing the hotel, the Hyatt Regency Mexico City – which in a word, was delightful. The hotel is located in the affluent Polanco section of Mexico City, right across the street from Chapultepec Park. It is a category 3 World of Hyatt hotel, which makes it very affordable for an award or points and cash stay.
This is the front desk in the lobby. Since I am a World of Hyatt Globalist, I was escorted to the Regency Club on the 40th floor for check in.
Here’s a glimpse of the Lobby:
I used a Hyatt Suite Upgrade for the stay. Our suite was a Regency Suite (considered a standard suite) on the top floor of the hotel, the 43rd floor. Carlos, our butler, showed us to our room.
OH MY GOD – this is what I saw when we walked in the living room area of the suite!!
I was in shock! The hotel had actually gone onto my instagram page, printed out many of my instagram photos, mounted them on orange paper, attached them to ribbons and balloons and taped them in a mobile-like way to the ceiling. AMAZING, right?
There was also some fruit, granola bars and gatorade on the table as well as a hand-written welcome note.
You’ve basically seen the entire living room area now. This is the counter area – where there was a small sink, and a coffee maker. There was also a mini-bar, which the hotel emptied out at my request.
The bedroom was very nice – and very modern. You could tell that it had been recently renovated.
Between the bedroom and the bathroom was the closet/dressing area. It had plenty of space and the drawers were functional!
The bathroom was marble – with a bathtub and shower and two sinks. The toilet and a bidet were in a WC, which is always nice when there is more than one guest in the room (of course, a second bathroom is even nicer, but you can’t have everything!).
There were toiletries by Yucatan Herbal and other amenities:
We had breakfast each morning and appetizers and beverages each evening in the Regency Club. (The information sheet said that club served drinks from 1 p.m. to 11 p.m. daily!). For me, it basically came down to red wine or mescal, or both (in the evening – not at breakfast, LOL!).
Appetizers were basically served from 6 pm to 9 pm. There was an assortment of meats and cheeses, fresh crudite and salads (something I always appreciate since I eat very few carbs), as well as one or two hot appetizers. There was also also a variety of desserts.
Breakfast was served daily from 6:30 to 11 a.m. There was a nice assortment of foods, including plenty of fresh fruit, cheeses and fish as well as a few hot items. It was nice that the selection changed daily. I even drank the green juice!
Overall, I was happy with the Regency Club – although I have a few suggestions.
Coffee and coffee service: The hotel serves coffee, and therefore you have to wait to be served. It would be better if they had coffee out to self-serve, or ideally, a large Nespresso machine like they have at many Hyatt hotels. Also, they had no takeaway cups – as I usually want to grab a coffee before I go to the gym.
Bar Service. Similar to the above, you could not pour your own drinks or even go to the bar and ask for a drink. You had to ask the waiter to bring it to you.
I don’t have many other criticisms. Except . . the elevators. It was nice that we were on a high floor, but one of the elevators was out of service and we always had to wait
an eternity a few minutes for an elevator.
What else? I will review the fitness center (which is humongous and includes tennis courts and a pool) in another post. Also look for another post about our time out and about in Mexico City.
Notwithstanding the large size of the hotel, I never felt lost. I leave with this: the hotel was wonderful and the staff, without exception, was friendly and helpful. Special mention to Carla and Thierry, and the waiter in the Regency Club, whose name I forgot, but who tirelessly ran around getting everyone their drinks!
Editorial Note: The opinions expressed here are mine and not provided, reviewed, by any bank, card issuer, or other company unless otherwise stated.