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Sometimes I miss deadlines or promotions and then I want to shoot myself. Well, this morning I was sorting through old emails and came across an email dated January 12th from Alaska Airlines Mileage Plan. I am pretty sure that I was in the middle of my “Around the World in 8 Days Trip” at that time.
The email said it was a gift to me, in appreciation for being an MVP Gold 75K member. I was offered a choice of either Gogo wifi passes or 2 lounge passes or 2 cabin upgrades.
How nice is that? Except today is May 7th, and the terms and conditions said the offer expires March 30, 2015.
I clicked on the promo link anyway, and predictably it said the promotion had expired. Then, on a lark, I phoned Alaska Air! I asked if there was a way to activate the offer notwithstanding the belated date.
Here’s the question? What would the response have been from any other domestic airline? Would United have said Yes, we’ll honor it? How about Delta? Or even American?
But this is truly amazing. The Alaska Air customer service representative happily activated the promotion and my record now reflects two complimentary cabin upgrades.
Now that’s what I call customer service! Thank you so much Alaska Airlines! YOU ROCK!
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