Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.
This page may contain affiliate links from our advertising partners for which we many receive compensation. This may impact how and where products appear on this site. This site does not review or include all companies or all available products. We are thankful when you support this site by using our links.
Will Run For Miles, hereby affirms and states:
1. At the end of 2013, I was hearing a lot of buzz about a certain Visa card from WF. Normally, I apply for credit cards online, but on this day in question, I was near Union Square in Manhattan. I had gone to the Trader Joe’s Wine store, in search of my favorite cheap Malbec or failing that, some 3-buck (formerly 2-buck) chuck. I went during lunch hour in order to avoid the long lines after work. I bought the booze and was walking back to the subway and noticed a WF branch. I walked in and took a leaflet advertising the Visa I was interested in. A banker greeted me and invited me to apply right there and then. She said it would be fast (first lesson: nothing is ever fast with WF). She asked me some basic information and assured me I would be instantly approved. Voila, she informed me that my app was approved.
2. About a week later, on a Saturday, I received an envelope from WF. I could tell it contained a credit card. I opened it and looked at the card. Wait, it was an American Express card, not a Visa? What the F, WF? I phoned WF. I spoke to a Sam and then a Derrick. I was told they could take care of this quickly (see note above, nothing is ever quick with WF). First, they had to cancel the card. I was assured that the card was being canceled, and furthermore, that a request would be filed with the credit report agencies to strike the initial credit inquiry as “bank error.” This request, I was told, was called a Credit Bureau Resolution Dispute Form. I was then told that a full new credit card application had to be submitted – the Amex application could not be used for the Visa application. Finally, I was told that the cancellation and application were completed, and I’d hear back in 7 days. “WHAT? Seven days, I thought you said this would be expedited?”
3. Early the next week, I tried to contact the manager of the Union Square branch in order to familiarize him with the facts and to ask him to oversee this matter. It took a painful 20 minutes just to get to the branch phone, and to the manager. Finally, I got through to the manager, Jared. I TOLD HIM THE WHOLE STORY. I told him that I had gone through the whole cancellation rigmarole a few days before, but he said the Amex card was not in fact canceled. So we went through the whole cancellation ordeal again. He assured me that he was taking charge and promised that he’d contact me in a day or two.
4. I never heard from him again.
5. A week or so later, I called the branch and asked to speak to Jared. I was told that he was no longer employed by WF. What the F? I asked to speak to the new manager. I was told that the new manager had not started working yet. I asked to speak to whomever – ANYONE – who was in charge in the interim. I spoke to the acting manager. I went through the WHOLE STORY YET AGAIN. Again, this gentleman was very nice and quite empathic. Many promises of “brisk resolutions” and “getting to the bottom of this,” but, at the end of the day, nada.
6. Another few days went by. I again made an insurmountable number of calls, and explained the situation to countless strangers. If this was any sign of things to come, then maybe I should just run away fast? But, noooo…., of course I didn’t run. Finally, finally, I reached a credit analyst. She located my information and then informed me – YOUR APPLICATION HAS BEEN DENIED. I was dumbfounded. What the F, WF? I EXPLAINED THE SITUATION AGAIN. I specifically asked if the denial was because this was technically my second application at WF, and hence, a second credit inquiry, even though the first application and cancellation was attributable to WF bank error. Silence. She then said, “our records indicate that you canceled the first card as stolen.” WHAT? I EXPLAINED AGAIN. My phone call was now essentially transformed into a reconsideration call. It took about another 15 minutes of her verifying my story, including calling the branch (good luck with that) and reviewing my credentials. Finally, She informed me that my application was now approved. After getting up off the ground, I hoped the approval was for the Visa, and not the American Express again.
8. A few days later, I called back to make sure I was really approved. Given the facts of this matter, I needed to hear it again. I went through at least six layers of nice but clueless representatives. Finally, I was connected with Peggy, in credit card services. She assured me that I had in fact been approved for the Visa, and that the card was sent out from North Carolina yesterday. She said it should arrive in 7-10 days. After politely telling her that I could probably walk to North Carolina in less than seven days, I thanked her and wished her a good day.
9. My thoughts: obviously, this is a tale of one thing after another going wrong. A comedy of errors. I wonder whether this royal mess was a confluence of misinformation and miscommunication or just an isolated mistake that mushroomed? Many have told me of their positive experiences banking with WF over many years, so I’ll give them the benefit of the doubt.
WHEREFORE, it is time to crack open the Malbec, and enjoy the humor in it all.
Affirmed this 8th day of January, 2014.
Will Run For Miles
Editorial Note: The editorial content on this page is not provided by any of the companies mentioned, and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author's alone.