In A Gift From Alaska Airlines, I reported that a telephone customer service representative at Alaska Airlines agreed to honor a promotion even though I had missed the expiration date. After picking myself up from the floor, I mused that no other airline would have been as helpful as Alaska Airlines had been.
Some interesting things happened after I posted that article. First, there were comments on that post as well as on my Twitter and Facebook accounts from other extremely satisfied Alaska Airlines’ customers. Second, Alaska Airlines itself, both on Twitter and Facebook, responded to the post with joy and pride for it’s customer service.
And then, I received a message via the Will Run For Miles Facebook page from Marianne Lindsey of Alaska Airlines Corporate Communications. She said that she loved reading my story and that she was wondering if I would give her my full name so Alaska Airlines could identify the telephone representative who helped me and give her recognition. I did so without hesitation.
Well, Alaska Airlines found my angel and her name is Kathy Evans!
What followed is this amazing article in Alaska Airline’s internal employee website, AlaskaWorld, entitled I am Alaska: Customer care ‘rocks it’ for blogging elite flier! Check this out: