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For the past two days, I’ve spent at least one hour per day on hold trying to phone Citibank. I want to cancel one of my credit cards (Premier), and would also like to set a travel alert for another credit card (Prestige), as I’m going away tomorrow. The wait was inordinate.
Was the phone broken? I have never before experiences such long hold times with Citibank.
Finally, I phoned Citigold, even though I did not have a banking or brokerage issue. The representative tried to contact the credit card department for me, but the result was the same. Wait. Wait. Wait. And Nothing.
And then I learned what the real issue is: Citibank’s phones are ringing off the hook because everyone is signing up for the new Costco credit cards!!
And then I decided to try a workaround – instead of calling the phone number on the back of the Premier card, I called the phone number on the back of the Prestige card.
The Citibank Prestige rep was able to help me with my travel alert and went on to connect me with the appropriate department. After quite a few frustrating disconnects, and listening to Citibank’s frustrating jingle for longer than should be legal, I finally spoke to the appropriate department. I was informed that the Thank You points allocated to the Premier card will expire 60 days from cancellation, so I decided to wait a few weeks before cancelling the card.
Usually, I am quite satisfied with Citibank’s customer service. Today was not one of those days.
And now, I have to go home and pack.
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