If you have (or had) the Club Carlson Visa credit card from US Bank, you will fondly remember a great perk of times past – get two award nights for the price of one award night. When that benefit was terminated, to lessen the pain, Club Carlson bestowed upon each of its Visa credit card holders an e-certificate for one free night.
In appreciation of your continued loyalty and for being a Club CarlsonSM Visa®cardholder, we are pleased to provide you with an E-Certificate for one night in a standard room at any Carlson Rezidor hotel worldwide.*
To redeem your exclusive E-Certificate:
- Visit www.clubcarlson.com/reservation and select your destination and stay dates
- Enter your unique E-Cert Code: xxx
- Enter the Promotional Code: xxxx
- Click “Go” to find available hotels and make your booking
We appreciate your business, and look forward to your continued loyalty toward the Club Carlson Visa Card
I chose to use that e-certificate for one night in Madrid, Spain this coming summer.
The confirmation email looked like this:
Total Rate: 0.00 EUR Plus applicable Fees and Taxes *
1 King bed, Non-smoking, Standard Guest Room
Today, I decided to look at my reservations on the Club Carlson website, and my Madrid reservation now indicates the room cost is €180.00 EUR. No mention is made anywhere of the free night or the e-certificate that was used.
Is this just a bookkeeping matter, or has the free night e-certificate disappeared from my reservation? I don’t know the answer because the Club Carlson customer service is not open yet.
But, there is a lesson here:
When you make hotel or flight or car rental reservations months in advance, save the initial email confirmations and also, go back and look at the reservations online from time-to-time.
By doing so, you can clear up any problems or snafus now rather than later, when they could escalate to even larger problems. You might even want to check rates, because a drop in hotel or car rental rates might work in your favor.