A few months ago, there was a special rate for stays at the Bellagio Hotel in Las Vegas. Specifically, there were a number of dates where you could book a room at the hotel through the World of Hyatt website for $50 plus a nightly resort fee of $45.
I wasn’t sure which day I wanted, so I made reservations for three weekends in March, 2020.
So far, so good, right?
Until today. I received an email from Hyatt saying my immediate attention was required.
The email stated that the rate was a mistake, but that it would be honored for only one of my reservations. Therefore, I have to choose which reservation to keep and which to forfeit.
Here’s the text of the email in relevant part:
Thank you for making your reservations at Bellagio Hotel and Casino Confirmation Numbers (X, Y and Z)
We recently experienced a system error that resulted in the display of incorrect room rates at this hotel. This was a mistake, and it has been addressed.
. . . Bellagio and World of Hyatt have decided to honor one (1) of the above-referenced reservations of your choosing for the rate, date(s) and name(s) for which your reservation was originally booked subject to the terms defined in this email. All other reservations referenced above will be cancelled.
To select the one (1) reservation that you would like to keep, please contact the MGM Luxury Reservation Department at firstname.lastname@example.org or phone 702-531-2041 or toll free 855-422-9769 by July 11, 2019. Failure to contact MGM Resorts customer service by July 11, 2019 to select the one (1) reservation you would like to keep will result in all of your reservations made at this rate and referenced above to be cancelled.
Personally, I’m happy that the Hyatt and Bellagio will honor at least one of these reservations. But others may have different feelings.