The Amex Offers that I get on my American Express cards are often not the offers that I really want or would really use. For that reason, I was happy when I received an Amex Offer on one of my American Express Cards for the Hyatt Regency.
Get a 1X $60 statement credit by using your enrolled Card to spend $200+ on room rate and room charges, when you pay for your stay with Hyatt Regency hotels from 4/2/18 to 5/27/18 dates. Must book direct with Hyatt. See terms for brand exclusions.
I registered for this offer. I am a Hyatt Globalist and I did have a stay at a Hyatt Regency planned during the applicable period of the offer. In fact, it was this past weekend. When I checked in, I was quick to tell the front desk clerk not to use the credit card I had on file, but to instead use this card, and I handed the clerk my American Express card.
I paid my bill yesterday and it was over $200 so I expected a prompt Great news – you just used your Amex Offer message to pop up in my email. But it didn’t. However, this morning I reviewed my emails from the weekend and noticed the Great news email from Friday. Obviously, when the hotel ran through the temporary pre-authorization charge at check-in on the American Express card, that triggered the Amex Offer. However, that charge will drop off.
The question is whether the $60 statement credit from the Amex Sync will be applied to the pre-authorization charge, to my payment of the actual hotel bill, or to neither charge. I am hoping this goes smoothly as planned and that I receive a $60 credit off of the actual hotel bill that I paid on Sunday (without having to contact American Express).
What has your experience been with using Amex Offers on hotel stays?