I hate giving bad reviews.
I previously stayed at the Hyatt Regency Tokyo in 2014 and 2015 (see 2015 Review). Although I wasn’t upgraded to a suite, I had no complaints. I was happy with my prior stays: the hotel itself was nice enough, the price (or point redemption) was decent enough (especially compared to the prices of other hotels in Tokyo), I liked the location of the hotel (Shinjuku), and the Regency Club lounge (which I had access to as a Hyatt Globalist) offered good food and drinks and overall, was very pleasant and enjoyable.
I visited the hotel again three months ago. Yes, I chose it because the point redemption for an award stay was very good. It was a category 3 hotel (now a category 4), and I thought it would be alright. I was wrong. Sadly, in my opinion, the only current redeeming quality of this hotel is the price. I can no longer recommend the hotel.
The hotel itself previously felt full of life. Now even the lobby, which once was bustling and elegant, felt hollow, tired and empty. Nor were the employees particularly welcoming or helpful.
The first room I was assigned was dark and smelled awful. I wouldn’t even put down my luggage.
I was switched to another room, which was similar, except it didn’t smell bad. The room hadn’t been renovated since I was there eight or nine years ago. It was worn and dreary. I had just been at the Hyatt Regency in Yokohama which was sparkling with joy. What was I doing here?
The bathroom, though small, was much nicer and more modern than the bedroom. I think it probably had been renovated.
The Regency Club did not appear to have been modernized since 2015 (note: I understand that it is currently under renovation). The selection of food and beverages was sparse and unimaginative. The employees were not particularly friendly and were slow to serve or replenish empty trays. It all felt so sad.
Breakfast in the Regency Club:
Thankfully, there was salad!
Evening drinks and appetizers in the Regency Club:
At most hotels, I feel happiness in the stay, including coming and going and interacting with employees. I felt none of that here. Plain and simple, the hotel is old and tired.
Those of you who know me, know that most of my hotels reviews are favorable, if not glowing. I’m sorry that I couldn’t give such a report here. This reminds me of the many reviews I read over the years of the Grand Hyatt New York. The opinions and reviews of the hotel declined and declined until the point where Hyatt announced that the hotel would be demolished and rebuilt. Maybe the Hyatt Regency Tokyo needs more than just a facelift?