Recently, I wrote about my rather disappointing retention experience and offer from Citibank with respect to the Prestige MasterCard (see, Citibank Prestige: My Lukewarm Retention Offer and My Decision). As I explained, I made some retention calls to Citibank and was offered two options, neither of which made me jump up and down. Option 1: $200 … Read More
Hang Up Call Again is a simple but useful acronym
When a renewal fee hits, even if you have a credit card that you want to keep, call and see what offers exist for you to keep the card. I just received retention offers for both the Hyatt and the Starwood cards – I felt like I’d won a trophy!