Can United employees learn to be nicer and more compassionate while simultaneously getting their jobs done efficiently?
Chief – What’s With the Inordinate Wait Time Phoning Citibank?
For the past two days, I’ve spent at least one hour per day on hold trying to phone Citibank. I want to cancel one of my credit cards (Premier), and would also like to set a travel alert for another credit card (Prestige), as I’m going away tomorrow. The wait was inordinate. Was the phone … Read More
Alaska Air Tracks Down Customer Service Rep
On a scale of 1-10 Wonderful, Alaska Airlines keeps hitting 11!
A Gift From Alaska Airlines!!
Alaska Airlines’ customer service truly rocks! I missed an expiration date on an important promotion, but they agreed to honor it! Do other airlines do that?
A New York frequent flyer who elegantly combines her passions for worldwide travel, running a gazillion marathons all over the globe and staying fit ... without sacrificing her fancy for good wine and food.